10-12-20

Congratulations Honda Service Advisors!

Congratulations to our Honda Service Advisors for scoring #1 on their Customer Service Index (CSI) for three consecutive months in the district!

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07-10-19

Employee Spotlight | Frank Gray

Meet our Internet Sales Manager, Frank Gray.

For this month's Employee Spotlight, we are highlighting our Internet Sales Manager, Frank Gray, for his amazing contributions to the Sierra Honda family and would like to recognize Frank for all of his hard work.

Frank is an invaluable part of our team here at Sierra Honda and his commitment to excellence is second to none. We can always count on Frank to deliver his best in customer service in all interactions, going above and beyond- every time.

We recently interviewed Frank about his position and are proud to highlight his contributions in this month's Employee Spotlight. 

 

How long have you worked here at Sierra?

"I started December 2011 so over 7 1/2 years."

 

What’s your favorite car here at Sierra Honda and why?

"My favorite car is the 2.0 Accord Sport."

 

Why is providing excellent customer service important to you?

"I have been in the car business for 25 years and have lived in the San Gabriel Valley for 20 plus of those years. Since day 1 I knew if I was genuinely nice to my customers they would help me. That is so true. I live that truth on a daily basis. My customers from even just my 7 short years here send me hundreds of customers every year.

A couple months ago a customer of mine collected the names and phone numbers of 20 of her friends who wanted to buy a Honda. I have sold about 15 of them and those people that have purchased are already sending their friends. I try so hard that at the end of the deal the customer is smiling and happy."

 

What would you like your customers to take away from their experience with you? 

"Whether the customer purchases or not I want them to feel that I took the time necessary for them to make the best decision. I believe my customers would say that I am a pretty mellow guy who likes to make deals. They know I know the market and what others are selling at so my prices are competitive.

They trust me to get a great deal. Sometimes I may not have the lowest price but they know that when they come in with me the deal will be very straight forward and will be still smiling at the end of the transaction."

 

Why should customers choose Sierra Honda?

"That is a good question. There are other dealerships that are a lot nicer, parking is easier and probably if you lean against the bathroom counter you don't get your shirt wet. They come to Sierra Honda because we are genuinely nice people. Especially myself and all the others they come in contact with.

They come because we have great prices and don't "Jack People Around." They come because Hondas are great reliable cars. They come to eat the popcorn on the showroom floor. They come because their friend or family member bought a car from Frank Gray / Sierra Honda and had a great experience."

 

What kind of hobbies and interests do you have outside of work?

"I love to go fishing at Catalina Island for White Sea Bass but I spend a lot of my free time watching my children play water polo either for their club or high school teams."

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05-07-18

Sierra Honda National Receptionist Day Spotlight – Iliana Maldonado

Happy National Receptionist Day to Iliana Maldonado! This week we are highlighting her amazing contributions to the Sierra Honda family and would like to recognize Iliana for all of her hard work!

Iliana is an invaluable part of our team here at Sierra Honda and her commitment to excellence is second to none. We can always count on her to deliver her best in customer service in all interactions, going above and beyond- every time.

How long have you worked here at Sierra?

  • 4 Years

What’s your favorite car here at Sierra Hondaand why?

  • Civic because it’s the sporty yet gender neutral, and it’s also the perfect size.

What’s your favorite part about working here?

  • The people and getting to know my coworkers both inside and outside of work.

What kind of hobbies and interests do you have outside of work?

  • Shopping, food, gym, concerts, and going the beach with my family and friends.

Why is proving excellent customer service important to you?

  • My role is important because I’m usually the first point of contact for customers so I do my best to treat them as part of one family. Making them feel comfortable is important to me.

What piece of advice would you give a new employee?

  • Don’t be shy and ask as many questions as you can, we’re all part of one team.

What piece of advice would you give our customers?

  • We’re friendly, local, and family owned. All of our employees are humble and do our best to be as helpful as possible.
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04-24-18

Sierra Honda Receives Outstanding Corporate Partner Award from the Boys & Girls Club of the Foothills

Sierra Family of Dealerships was recently awarded the Outstanding Corporate Partner of the Year by the Boys and Girls Club of the Foothills at their annual Youth of the Year and Community Awards Dinner. This event was held on Thursday, April 12, 2018, at the Doubletree by Hilton Hotel in Monrovia.

Sierra Family of Dealerships has been highly involved in a number of civic and community organizations, such as the Foothills Unity Center and the Monrovia Public Library Foundation and the Kiwanis Club of Monrovia.

Sierra Family of Dealerships is a longstanding donor of the Boys and Girls Club of the Foothills. Sierra supports the Club annually through event sponsorship, promotional give-backs, and individual giving.

Sierra helped obtain a new van to transport the teens of the Boys and Girls Club on field trips and college visits, in collaboration with the SoCal Honda Dealers. Sierra’s enduring commitment and philanthropy have helped the Boys and Girls Club of the Foothills make a transformational impact not just on the young people of the Boys and Girls Club of the Foothills, but on the entire Monrovia community.

Sierra is a proud sponsor of the Boy And Girls Club of the Foothills and looks forward to seeing the great impact on the community and young individuals of Monrovia and surrounding cities.

 

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